By purchasing an admission ticket, you agree to the general visitor terms and conditions of Museumpark VONK. These terms describe the rights and obligations of both the museum and the visitor. The visitor terms and conditions can also be consulted at our reception desk.

Within the limits of reasonableness, VONK will do everything possible to ensure that visits to the museum and the exhibitions and activities organised by the museum proceed in accordance with the visitor’s expectations. VONK will make every effort to minimise any inconvenience or disruption for visitors and to safeguard visitors’ safety as much as possible.

General provisions: definitions

Article 1.1

All components belonging to Museumpark VONK will hereinafter be referred to in these terms and conditions as “the museum”.

Article 1.2

“The museum” refers to the organisation that manages and operates the museum complex, including but not limited to the management, curators, attendants and other museum staff authorised to act on behalf of this organisation.

Article 1.3

“The museum complex” refers to the entirety of spaces (built and unbuilt) that fall under the legal authority or management responsibility of the museum’s management, including but not limited to exhibition halls, auditoriums and meeting rooms, restaurant, coffee room, terrace, garden, park, other outdoor areas, storage facilities and branches.

Article 1.4

“Visitor” refers to anyone who enters into an agreement with the museum, whether directly or indirectly, with the purpose of entering the museum complex and/or visiting an exhibition or attending an activity organised by the museum for regular visitors during normal opening hours.

Article 1.5

These general visitor terms and conditions apply to every agreement between the museum and a visitor. Additional terms and conditions apply to special activities outside regular opening hours and/or activities aimed at visitors other than regular visitors, such as venue rental, overnight stays, catering services and similar arrangements.

 

Ticket sales, offers and prices

Article 2.1

All prices, announcements or other information provided by the museum are not without obligation. The museum accepts liability for any errors made by the museum itself in price information, announcements or other information provided to visitors, unless it is clear that this concerns an obvious error.

This liability only applies to the museum’s own information materials available within the museum at the time of the claim, or materials recently distributed by or on behalf of the museum. The museum is not liable for errors caused by intent, fault or negligence on the part of third parties.

Article 2.2

The visitor is always obliged, upon request, to show their admission ticket to clearly identifiable museum staff, including but not limited to museum attendants.

Article 2.3

A potential visitor is not entitled to a refund of the admission fee or any other compensation in the event of loss or theft of the admission ticket before entering the museum complex.

If a potential visitor does not use a pre-purchased admission ticket, this is at the visitor’s own expense and risk. This also applies if the admission ticket is only valid for a specific time and/or date.

Once an admission ticket has been issued, it cannot be exchanged. No refund of the admission fee will be provided.

These conditions also apply to admission tickets purchased through the museum’s online ticket shop.

Article 2.4

A potential visitor may be refused access to the museum complex if it appears that the admission ticket, discount card or voucher was not obtained from the museum or from an organisation authorised by the museum.

Article 2.5

The museum is entitled to adjust the opening hours published on its website, including due to occasional exercises related to emergency response procedures, or in the event of an actual emergency requiring full or partial evacuation of the museum complex, or for any other reason.

Opening hours are determined entirely at the discretion of the museum. A change in opening hours does not entitle visitors to a refund of any admission fee paid.

Article 2.6

The museum determines its opening hours and publishes these on its website.

Article 2.7

Discount campaigns and/or promotional prices may never be combined. A maximum of one discount campaign and/or promotional price may apply to a product offered by the museum.
 

Stay in the museum complex

Article 3.1

During their stay in the museum complex, visitors must behave in accordance with public order, good morals and the standards of conduct applicable to the nature of the activity being visited.

Visitors are also required to immediately follow any directions and instructions given by clearly identifiable museum staff, including but not limited to museum attendants.

If, in the reasonable opinion of an authorised museum employee who is clearly identifiable as such, a visitor acts in any way contrary to these standards, directions or instructions, the visitor may be denied further access to the museum complex. In such cases, the visitor is not entitled to reimbursement of the admission ticket or any other costs incurred.

Article 3.2

Parents or guardians of children are always responsible and accountable for the behaviour of the children they bring with them.

Children under the age of 16 may only enter the museum complex when accompanied by an adult.

Teachers and group supervisors are responsible and accountable for the behaviour of the group members they supervise.

Article 3.3

Visitors are prohibited, among other things, from:

a. Offering goods of any kind for sale to third parties or providing goods free of charge;

b. Providing guided tours. Guided tours in the museum may only be conducted by guides commissioned by the museum;

c. Intentionally and for an extended period blocking other visitors’ passage or obstructing their view of exhibited objects;

d. Disturbing other visitors, including but not limited to causing noise nuisance through the use of mobile phones or other sources of noise;

e. Smoking anywhere other than the market square;

f. Consuming brought-in food and drinks in the inn or on the terrace;

g. Bringing objects or substances that, in the opinion of a clearly identifiable museum employee, are considered dangerous. Such items may be handed in at a location designated by the museum;

h. Making open fires or moving around with fire. Fire may only be made and maintained under the supervision of museum employees at designated fire areas.

Article 3.4

In special circumstances where the general safety of persons or the collection reasonably requires this, a manager or supervisor of the museum, who must be clearly identifiable as such, may request to inspect the (hand) luggage carried by a visitor.

If deemed necessary, specially trained staff may also request visitors to cooperate with a security check when entering or leaving the museum complex.

Visitors must be identifiable. Visitors whose face is not visible and who refuse to show their face during access control will be denied access to the museum complex.

Article 3.5

Without prior written permission from the museum management, visitors are not permitted to make photo, video or film recordings using lamps, flash equipment or tripods.

Furthermore, without prior written permission from the museum management, it is prohibited to publish or reproduce such photo, video or film recordings for commercial purposes, regardless of the method or medium used, including electronic media.

Article 3.6

The museum takes photographs and makes film recordings in the museum complex for promotional purposes.

By entering the museum complex, visitors give their explicit consent for such material to be published on the website, in brochures or in any other way.

If visitors object to being recognisably shown in images, they can inform the museum. The museum will then make every effort to prevent publication in which the visitor is recognisably featured.

Article 3.7

The museum may permanently or temporarily deny access to a visitor who, during one or more previous visits to a Dutch museum complex, intentionally damaged an object or otherwise gives reason to fear that damage may occur.

In any case, the museum may subject this visitor to the measures referred to in Article 3.4 during all future visits.

The decision to deny access must be communicated to the visitor without delay and with reasons provided, preferably in writing.

Article 3.8

For schools in primary or secondary education, at least one supervisor must be present per group of seven pupils.

The museum reserves the right to refuse access to groups that do not meet these requirements.

Article 3.9

In the event of extremely severe weather conditions announced by the police or the Royal Netherlands Meteorological Institute (KNMI), the open-air museum’s Severe Weather Protocol will come into effect. This may result in a partial or complete evacuation of the museum complex.
 

Accessibility

Article 4.1

The museum complex is, among other things, located in historic buildings with exhibitions and activities spread across different locations, as well as outdoors.

The museum strives to achieve as much integrated accessibility as possible.

Both inside and outside the buildings, visitors should take into account circumstances that may affect personal accessibility. Individual circumstances and/or weather conditions may have a significant impact on accessibility.

Article 4.2

Visitors are advised to inform themselves about any limitations regarding personal accessibility.

In particular, visitors entering the outdoor museum should take into account the possible influence of weather conditions.

Article 4.3

Upon entering the museum complex, visitors are advised to familiarise themselves with the emergency exits that must be used in the event of an emergency or threat thereof.

The use of lifts is prohibited in the event of an emergency.

Article 4.4

For information about circumstances that may limit personal accessibility and possibilities for individual assistance, visitors are advised to contact the Information Desk.